I once remembered that I told my boss that been a customer service oriented company would be beneficial for long run. And he disagreed with me, saying that it does not help at all. His company philosophy is to settle a customer ASAP and do not give em too much choice... He believes even though a company does not have a good customer service, it can still survives.
I was surfing hardwarezone forum and chanced upon this section, and a customer complaint our company is not providing good service.
http://forums.hardwarezone.com/showthread.php?t=1606176If boss says he's right, then he is right.
Escaped
{5:33 PM}
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